ZeepText – Terms and Conditions

Effective Date: 01.11.2025

Last Updated: 01.11.2025

1. Acceptance of Terms

By accessing or using ZeepText Technologies LLC's ("ZeepText", "we", "our", or "us") website, services, or platform, you agree to these Terms and Conditions ("Terms").

If you do not agree, please discontinue using our services immediately.

These Terms govern your use of ZeepText's SMS communication, fundraising, and other business campaign management services.

2. Description of Services

ZeepText provides software and related tools that enable organizations to:

  • Send and manage text (SMS/MMS) campaigns
  • Collect responses and engage supporters
  • View analytics and campaign performance

All messaging is powered by Carrire API and subject to carrier and regulatory compliance.

3. Eligibility

To use ZeepText, you must:

  • Be at least 18 years old
  • Be authorized to represent your organization
  • Agree to comply with applicable laws and messaging regulations (e.g., TCPA, CTIA, and 10DLC rules)

4. Account Registration

To access the platform, you must create an account.

You agree to provide accurate and complete information during registration and to keep it updated.

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

5. Acceptable Use

You agree not to use ZeepText for:

  • Sending spam, fraudulent, or misleading messages
  • Promoting illegal, violent, or discriminatory content
  • Collecting data without consent
  • Violating US carrier, or government regulations

ZeepText reserves the right to suspend or terminate accounts that violate these policies.

6. Messaging & Compliance

You are solely responsible for ensuring that your contacts have opted in to receive messages.

You must provide clear opt-out instructions (such as replying "STOP") in your campaigns.

ZeepText supports compliance with 10DLC, TCPA, and CTIA guidelines.

Failure to comply may result in suspension or legal liability.

7. Payment and Billing

ZeepText offers pay-as-you-go and subscription pricing options.

All payments are processed securely via Stripe.

7.1 Refund Policy

ZeepText provides prepaid, usage-based communication services.

Because of the digital nature of our platform, all payments are non-refundable once services are used or activated.

However, we may issue a partial or full refund under the following conditions:

  • The user has not used any SMS credits or activated any 10DLC registration.
  • A billing error or duplicate charge occurred.
  • A verified technical issue prevented service usage (confirmed by our support team).

To request a review, users must contact support@zeeptext.com within 7 days of the transaction.

Please note:

  • 10DLC registration fees are non-refundable, as they are paid to carriers.
  • Refunds, if approved, may be subject to Stripe's processing fee.

7.2 Credit Expiry

Prepaid SMS credits purchased through ZeepText do not expire and remain available in your account balance until fully used.

Credits can be used at any time for messaging, as long as your ZeepText account remains active and in good standing.

However, ZeepText reserves the right to:

  • Deduct or void credits in cases of fraud, abuse, or policy violation, and
  • Suspend access to unused credits if the account has been inactive for more than 12 months (to comply with financial regulations).

No automatic expiry applies under normal use.

8. Intellectual Property

All trademarks, logos, designs, and content within ZeepText are the property of ZeepText Technologies LLC or its licensors.

You may not reproduce, modify, or distribute any part of the platform without prior written consent.

9. Data Protection

Your use of ZeepText is also governed by our Privacy Policy, which outlines how we collect and use your data.

You can read it here: https://www.zeeptext.com/privacy-policy

10. Third-Party Services

ZeepText integrates with third-party providers including:

  • Carrier (SMS delivery)
  • Stripe (payment processing)
  • Google Analytics (analytics and tracking)

We are not responsible for the content, functionality, or data handling practices of third-party services.

11. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access.

We may suspend access temporarily for maintenance, updates, or unforeseen issues.

12. Limitation of Liability

ZeepText shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Data loss or delays caused by third-party networks
  • Issues arising from non-compliance with local laws or carrier rules

Our total liability is limited to the amount you paid to ZeepText in the past 3 months.

13. Termination

We may suspend or terminate your account if you:

  • Breach these Terms
  • Engage in abusive or illegal activity
  • Fail to pay dues or comply with messaging regulations

You may also terminate your account anytime by contacting support.

14. Indemnification

You agree to indemnify and hold harmless ZeepText, its employees, and affiliates from any claims or damages resulting from your misuse of the platform or violation of these Terms.

15. Governing Law

These Terms are governed by and construed under the laws of Wyoming, United States, without regard to its conflict of law principles.

16. Modifications

ZeepText may update these Terms from time to time.

Any changes will be posted here with an updated "Effective Date."

Your continued use of the platform indicates acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, please contact:

dev@zeeptext.com

ZeepText Technologies LLC, Wyoming, USA